Online terms and conditions between a business and consumer.
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
Hire Service Terms and Conditions
On hiring The VALLEY® Cushion you are agreeing to the following:
Cancelling your Hire – If you decide to cancel the Hire Contract before the expiry of the minimum 2 week period, you will be liable to pay UT Care the remaining hire charges for the VALLEY® Cushion for that minimum 2 week period and any money paid in advance of such period shall not be refunded.
The use of the cushion – The VALLEY® Cushion is fitted with a hygienic disposable COOLTECH™ Cover (the plastic cover that is fitted over the blue knitted cover) to minimise risks of cross infection. The COOLTECH™ Cover is waterproof, stretchable and breathable. The COOLTECH™ Cover MUST stay in place while The VALLEY® Cushion is used and SHOULD be returned to UT Care Products with the COOLTECH™ Cover still on the cushion. If the COOLTECH™ Cover is removed or damaged during use then the user will have to contact UT Care to purchase a replacement COOLTECH™ Cover. The User SHOULD NOT use the cushion until the COOLTECH™ Cover is in place. If The VALLEY® Cushion comes back to UT Care without the COOLTECH™ Cover the user will have to pay for the replacement of the knitted fabric cover and extra sterilization of the cushion.
Damage – The user is liable for any damage or loss of parts and will be charged if this happens. The hire cushions are thoroughly checked, sterilized and logged before being sent to ensure the user gets a clean, complete and working cushion. On return of the cushion the cushion is checked over and if there is any damage to the cushion or any of the parts missing the user will be notified and will be required to pay for the damage or loss.
Hire period – The hire period for the VALLEY® Cushion is a minimum 2 weeks. The hire period starts once we have been notified by our currier service that the cushion has been delivered or has been attempted to be delivered. The hire period ends once we have received the cushion back. Until we have received the cushion back it is still the user’s responsibility and will be charged for extra hire if necessary.
Sending the cushion back – It is the user’s responsibility to send the cushion back and remains their responsibility until the cushion is received back by UT Care Products. The user needs to use a trackable service to send the cushion back. If the cushion is considerably late back to UT Care, the user will have to pay for the extra hire period.
Loss of cushion – If the cushion on being returned to UT Care Products is lost in the post, it is the users responsibility to track the cushion and to find out what happened to it. Until UT Care Products has the cushion back the user will be charged for the extra hire period of the cushion (up to the maximum sum of £180.00)
General terms and conditions
This site is owned and operated by UT Care Products Limited of Mulberry House 6 The Common Quarndon Derbyshire DE22 5JY. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at [email protected]
1. The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase/hire the goods, which will be accepted by us when we send to you an email that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to UT Care Products Limited. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
4. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for goods/services that you order are as set out in our website. All prices are inclusive of VAT at the current rates and carriage where stated and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy/hire goods of the specification and description at the price indicated, we will advise you by email, offer to sell/hire you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
8. Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
9. Delivery charges
Delivery charges in England, Scotland and Wales are included in our quoted sales prices.
10.1 You will be required to pay extra for delivery on Saturdays and it might not be possible for us to deliver to some locations.
10.2 Please note that we are only able to deliver to addresses within the United Kingdom at the agreed prices, but excluding the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.
10.3 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period.
In the case of sales you will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
In the case of hiring the goods will remain in the ownership of UT Care Products Limited and you will be liable for their loss or destruction.
11. Risk and ownership
In the case of sales risk of damage to or loss of the goods passes to you at the time of delivery to you.
12. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order. An acceptance of your order will take place on despatch of the good(s) ordered.
13. Cancellation rights
13.1 Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013 you have the legal right to cancel your order within 14 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
13.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 14 days of us recieving the goods back or you providing us with proof you have sent the good back.
13.4 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
13.5 If you cancel the Hire Contract before the expiry of the Minimum Contract Period, you will be liable to pay UT Care Products Limited the remaining hire charges for the VALLEY Cushion for that Minimum Contract Period and any money paid in advance of such Period shall not be refunded.
14. Cancellation by us
14.1 We reserve the right to cancel the contract between us if:
14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
15.2 Both parties shall only be liable under this contract for losses which are a reasonably foreseeable consequence of the relevant breach of contract.
15.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Mulberry House 6 The Common Quarndon Derbyshire DE22 5JY and all notices from us to you will be displayed on our website from time to time.
17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
18. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.